The Nolitan

"Nice hotel, super clean and beds were very comfortable! Staff was very friendly and accommodating. Great location. No complaints besides the rooftop was shut down and no room service:("

"I booked a confirmed room at The Nolitan the morning of my flight. My husband and I arrived early at 1:30 PM — well ahead of their 3:00 PM check-in — and were told the room wasn’t ready. No problem, we left our bags and went out, assuming we’d return to a ready room as promised.\n\nInstead, at 3:15 PM — after check-in time — we get a casual phone call saying, “Sorry, we’re overbooked. We won’t be able to accommodate you.” No real apology. No empathy. Just a flat, scripted line delivered by on the call like we were a minor inconvenience. When I asked why we weren’t told earlier when we were standing at the front desk, their excuse? “The front desk didn’t know.”\n\nLet me be clear: I am pregnant. I had just gotten off a flight, walked through the city, and was depending on a place to rest. Not only did they not offer an apology that felt remotely sincere, they made zero effort to fix the situation. No offer to rebook us elsewhere, no upgrade, no compensation — not even a bottle of water.\n\nWe were left standing in NYC with our luggage and nowhere to go — and they didn’t care in the slightest. For a hotel that brands itself as boutique luxury, they offer the warmth and care of a bus terminal.\n\nHonestly, if you enjoy gambling with your travel plans, go ahead and book here. Otherwise, run."

"The room was okay. The problem was that the TV was not working. We contacted the front desk at least four times, who stated that he would be right back with the new remote but never came back. When I ask the front desk about this they were very evasive saying they couldn't do anything for me and that I should talk to the manager. However, the manager was not in being that it was a Sunday. I had asked them for a new room but they said no rooms were available however, this was not true. Because I called up and asked if they had any rooms available from my friend's cell phone and they said yes there are plenty of rooms available. We were being passed off to all different people and the bottom line was no one cared we never had a television in the room this was an expensive room over $200 unheard of that people treat you so terrible. I would never recommend this hotel to anyone. I am in the city overnight you are really nice least twice a month. I've been to many many hotels in this area in this area and in different areas. Some were nice some not so nice. I'm not used to complaining at a hotel but anytime I've ever asked for any service or anything to be done they did it ASAP. This hotel blatantly ignored me and could not have care less about the situation. And an ending I must say we were very disappointed"