The Flat Nyc

"Solid hotel if you like to keep it simple. The rooms are minimal but comfortable. Bathrooms are shared. I stayed by myself and it was exactly what I needed for a quick trip in the city.\n\nNote: As a walk-up, there are no elevators. There are also a few steps down from street level to access the entrance. If you have a mobility-based disability, look elsewhere."

"We booked a room for 3 nights. We couldn't use the first night because our flight was postponed. We arrived early the next morning and just wanted to go to bed. But the room was then given to someone else for the night and we couldn't get into the room. Even though we paid for it. There wasn't even an apology. Small room with a window on the ceiling. This makes it very loud and bright in the room. We were told it was a double bed but in the end it was bunk beds.\nThe staff were very unfriendly.\n\nToo expensive for what you get."

"Worst hotel service I ever encountered (having been in over 50 countries)!\nMy husband and I booked for 3 nights but our flight got delayed by 12hours so we arrived at 7:45am. Upon arrival it turns out that the room wasn't ready because a worker from the hotel was sleeping in it and they had to wake the person up and then clean and change the bed sheets before we could enter. This took 40 minutes, us having paid for the room (!!!) and hadn't slept the whole night. The receptionist was unbearable and the one from the morning after this incident as well. We had booked a double room and it turns out it was bunk bed (nowhere was this information shown). We asked to change for the last night to a double bed and there seemed to be a miscommunication between the receptionists of day 1 and day 2, as they started a huge fight on the telephone when we talked about changing rooms (the receptionist of day 1 had said there was a room available to change to).\nThis place could have such potential for people looking for a clean (it was very clean) and simpel hotel on Manhattan but unfortunately they are not transparent enough and have the worst service.\nImportant for people with mobility issues: the information about walking up 5 floors with luggage and no elevator was hidden somewhere as side note. My parents would never have been able to get to the 5th floor where our room was."