Roxy Hotel New York

"We picked the Roxy because it was centrally located to all the areas we wanted to visit. We arrived to the hotel early to check our bags with the hotel staff. Upon returning to check into the room, the bags were returned minus one bag. We were told all the bags were returned although the number of bags we received vs the number of bags on the ticket did not match. After being persistent, we went down to the bag room and found the missing bag. The hotel room initially looked tidy but upon settling down we noticed lots of spider webs in the chandelier and corners of the room. I called down for mouth wash and was told I had to purchase the dental kit that was in the mini bar area. The mini bar and fridge was obnoxiously filled with products for purchase to the point where you couldn’t push anything to side. Everything had to come out of the mini fridge to place a personally item into it. The air conditioner worked very well but was very noisy. I woke up several times throughout the night when the air conditioner would turn on. The mattress felt like you were sinking down into it. Unfortunately, I prefer a medium firm mattress so I didn’t find comfort sleeping. The front desk provides complementary water bottles which is very helpful on hot summer days. The staff would graciously ask if they could provide you a cool water bottle upon walking into the hotel. On the day before checkout. I went to the front desk to ask for a cool bottle of water. The woman at the front desk very loudly questioned if I was a guest at the hotel instead of kindly ask for my name and room number. I had seen this woman upon check in and do understand that she may not remember every guest but the tone and volume in which she spoke was rude. I did not enjoy my stay and thought the price point of the hotel did not reflect the service provided. I told the front desk about my experience and they apologized. The stay felt like a budget hotel with luxury price tag. Drinks at the Roxy bar was not made with fresh ingredients and tasted cheaply made. Do better please!"

"We had the BEST girls trip and loved our stay in the penthouse! On our way there, we had many flight cancellations and delays causing us to be a day late to our hotel stay. Kevin and the staff were so kind and accommodating. We arrived to find a hand written note expressing sympathy for our travel disasters, as well as a beautiful charcuterie presentation and some delicious black and white cookies! The rooms were great. The beds were so comfortable. We loved the terrace! Our stay at the Roxy was definitely worth pushing through our travel snafus."

"Super cool location and a great hotel – but more than that, it’s an in spot full of good vibes, music, and food. Yes, it’s expensive (like all hotels in the area), but absolutely worth the price.\n\nI stayed here with my teenage son, and the experience left a lasting impression – one we’ll both remember forever. Highly recommended!\n\nZillah at the front desk was amazing! Thank you."