InterContinental New York Barclay by IHG

"Ended up staying here due to a canceled flight. Traveled with my small child and arrived after midnight and had to stand in line for 30 minutes at reception. Two people were working reception but one dude (probably a manager) kept leaving and kept stopping and chatting with well dressed people about whatever. It was just weird given that everyone in line was tired and it was midnight. If you have a bunch of reservations coming in, beef up or shift your staff. Among the 12 people in line, we are paying a huge amount of money, you can afford having more people at reception.\n\nI asked for a late checkout, they gave us an extra hour (wow! so generous!). ~500 dollars for 11 hours when kids need to sleep for about 10, more if they’re exhausted and have been traveling all day. Price was also originally 319 but got up to 420 something with taxes and whatever fees. SURPRISE!\n\nAt checkout reception was also a mile long and we needed to get going on a limited schedule so I couldn’t get my receipt to get reimbursed and just dropped off my key with my email and details in the express checkout box, it’s been two days and I haven’t heard anything. I need that receipt. Why isn’t this automatic, you literally have my email and are already spamming me with marketing, but I just need that damn receipt. Bottom line is that they are obviously understaffed in reception (this is a basic management problem). So now I’m screwing around with their stupid app that is having issues because I was apparently an IHG member from before, but my name was misspelled, and when I call the reservations number and get transferred to billing I get sent to an ANSWERING MACHINE? Left a message and haven’t heard back in 18 hours?\n\nWhat a disaster of an operation.\n\nNice rooms, extremely clean and well maintained, albeit somewhat small. The folks who handled my luggage when we had to leave it there for a few hours were also great. Also no breakfast with a classic room (“what, you mean rooms for the peasantry!? Ha!”). Somehow a Motel 6 in Kansas can scrape together a continental breakfast on an 80 dollar room, but for those of us slumming it for 500 bucks at the aptly named Intercontinental, they just can’t muster it.\n\nFor all the ostentatiousness, pomp, and flash, their upper management are deceptive, slow, cheap, shortsighted, profit-hungry bottom-liners and they completely fail to understand the meaning of real hospitality."

"I would like to sincerely thank the team at the Intercontinental Barclay for their warm welcome and outstanding professionalism. The staff was always attentive and ready to assist, which made our stay all the more enjoyable. The hotel’s location was perfect, and the rooms were really clean. We also truly appreciated the Club – the food was delicious, and the atmosphere really relaxing."

"This is my go to hotel in NYC whenever I can snag an affordable rate. The location cannot be beat, and the lobby and rooms are lovely. I also love the toiletries available in the room—the shampoo smells so good. On our most recent visit, we took advantage of the required $45 daily destination fee by stopping in the bar before dinner each night. Two bartenders, Mario and Anthony, were incredible. They made us feel like we were at a neighborhood bar instead of strangers passing through. You two are amazing and made our time in NY so much fun!\n\nWe were in NYC to celebrate a birthday and anniversary, and the hotel made sure to mark both of these events in a very thoughtful way.\nThank you, team at the Barclay! We will be back!"