Holiday Inn Express New York Brooklyn

"I will first start with the good of this hotel. The front desk agent, Anna Bella is absolutely great. She really represents the hotel brand in a great way. She is so friendly, and very professional. Unfortunately it ends there. The cleaning staff is a nightmare. They are completely unprofessional and apparently think they are at a club versus work. I ended up in a room across from the utility room (laundry room). They start with the loud talking and laughing at about 9am and it goes all day! They are constantly in and out. Yelling, playing music on their phones, and just being completely blind to the fact that they work at a hotel where people mainly come to sleep! I was a flight attendant for 20 years, so I've stayed at numerous hotels around the world. Never have I experienced a cleaning crew that was this unprofessional and just unaware of their surroundings. The room surprisingly was decent. So somehow they find the time to clean the rooms good enough.\nAlso, this hotel has a rat infestation the the parking lot. There is an area where they put the trash where the trash overflows. Rats are running rampant in the parking lot. They definitely need to put traps and bait down. Thankfully I don't think they have them in the hotel itself. I get it, this is NYC. However, the rats should not be that prevalent in the parking lot.\nI took videos of the loud noise from the staff and rats in the parking lot. Trying to find how to share it with corporate. This hotel has potential, but it's ruined by the lack of professionalism of the staff. Again Anna Bella is great, unfortunately the rest of the staff is nothing like her."

"We stayed here for two weeks. Other than a place to lay our heads at night, this hotel lacked a lot.\n1. Housekeeping has to be requested. A couple of times we requested it, it didn’t get done. We went without garbage changes or clean towels for 5 days despite requesting housekeeping.\n2. The breakfast area is not large enough for a full hotel - they ran out of a lot of things, like butter and sausage, and there isn’t enough seating.\n3. The elevator really needs to be looked at. It makes odd noises and we got stuck two times for about 3-5 minutes each time. We reported this to the front desk who seemed like they could care less.\n4. The hotel area and parking is not very secure. We had parked our car with bikes double locked on the back of our car and one of our bikes was stolen. Gives you an idea of the security of the hotel parking."

"I stayed here for a long weekend with my family. The rooms are new but they won’t look that way for long. They are not being kept very clean. I was extremely disappointed when we checked into our room and it was warm. We went to change the temperature on the thermostat and it didn’t work. After contacting the front desk, we found out that night they control it. We asked them to turn on the air in our room and almost froze that night. Not only was the room temperature turned down too much, but the bed my children were sleeping in had no comforter. Called for a comforter the next day and they brought two fitted sheets. Asked for another comforter, I was told they didn’t have anymore and the sheets were thick so we could use those. 🤦🏽‍♀️ When we arrived we also had no cups. Called the front desk for cups and was told they were running short. About an hour later they brought cups. I think a lot could have been avoided if our room was cleaned or even checked daily. We asked for towels each day and the room hasn’t been touched since we arrived. Overall, I expected a great experience that wasn’t even mediocre. The staff was nice but my family and I won’t return because of the lack of resources, poor customer satisfaction, and and failure to comply."