Dream Downtown by Hyatt

"Unfortunately, I wouldn't stay here again. I accompanied my boyfriend on his work trip, and for the cost of the room, it was a disappointing experience. To begin with, the AC was not working. The thermostat was set at 65 degrees, but it definitely was not that cool in our room. We didn't receive consistent hospitality services -- one day they didn't give us a fresh bathmat towel or washcloths and only large towels. The toilet was also at a weird, uncomfortable height. Everything was floor to ceiling, and I understand that they wanted to seem chic and modern, but it was honestly very impractical. The shower curtain didn't close all the way, the window curtain was hard to close -- everything was just really heavy. In the bathroom, the shower head was really inconvenient for my bf; I'm pretty petite so I didn't run into this issue, but it was a detachable head and the long neck was constantly in his way while in the shower and no way to secure it out of the way. The bathroom sink faucet handle was also broken; if we weren't careful, it would literally detach from the faucet. I wanted to spend some time at the pool while he was at work. The pool is a huge selling point and something they boast about on their website. It turns out that unless you want to pay an additional $100 to reserve a lounge chair, you can't go between the hours of 11am and 7pm, which are the prime hours for being at a pool! They also charge you an automatic $50 fee, assuming you'll use certain services they offer, whether you actually use them or not. The one thing I did like about it was the location. It was very convenient to get around NYC. That said, this is all to say that I would not recommend staying here, especially if you're on a vacation."

"I was so excited to stay at this hotel, and it was a huge disappointment! The room was so Small!! The sink doesn’t drain! The shower in my room had very low pressure, everything was just so weird! Now, the biggest problem is the pool area. The poolside cisterns are paid separately; you have to reserve them to use them. This makes absolutely no sense if you're already staying at the hotel and paying a resort fee. It should have been included in this extra fee. It's absurd! The hotel staff working at the front desk are very polite, but in the evening, when the staff responsible for allowing access to the rooftop bar arrives, they are all arrogant! I asked a simple question about how access works, and one of the staff members called me out for being in the wrong place, even though the barriers were all open. They laughed at me right afterward! Hyatt standards don't apply to this hotel! I work at a Hyatt hotel, and I found this guest service absurd! Terrible. I don't recommend it."

"Dream Hotel should be called Nightmare Hotel. Stayed here 7/24/2025 to 7/27/2025. Get checked in and head to my room, tired and thirsty after a long trip from New Hampshire. Get in my room, bed is very low to the floor, sheets were clean but my pillows smelt of cigarettes terribly. Try to open the fridge to have a nice cold beer, but fridge won't open. Pick up the phone to call front desk, try calling several times. In the 4 days i was there, no one ever answers the phone, when calling the front desk. Walk to the front desk to get a bucket of ice and see why my fridge won't open. Long story short Took 2 full days to get the fridge to open. Service was poor quality and inadequate customer service. They treated me as though it was my fault and i was annoying them. The pool, we were told area is operated by TAO! Did not know this before hand. The business doesn't clearly communicate this prior to your stay. When we checked in we were told there is a pool and a night club. Never had access to the night club either. We just wanted to go in and take a peek, we were told it was $100 entrance fee, but you could use it towards your drink purchases. I asked for late check out and they changed it from 11am to 12pm, however my card shut off at 11am and i couldn't access the elevator to get back to my room, another trip to the front desk. My overall experience was terrible. Would never go back, and would never recommend it to anyone. It's Overpriced for subpar experience. Oh I did receive an apology email from them. Doesn't change or help my experience."