DoubleTree by Hilton New York Downtown

"I recently stayed at this hotel and overall had a pleasant experience. I’ve rated the room 4 stars for a couple of reasons.\n\nWhile the room was clean, well-maintained, and offered a comfortable stay, it did feel a bit compact for what’s considered a king room. Additionally, the elevator situation during peak hours was a bit challenging. With only three elevators servicing a 45-story building, wait times can get long—especially in the mornings around 9–10 a.m., when staff are also using the lifts to access guest floors. It would be great if there were a dedicated service elevator to help streamline the experience for hotel guests.\n\nThe air conditioning was another area that could use improvement. It tends to cool the room quickly and then shuts off, which leads to noticeable fluctuations in temperature. A more centralized or consistently regulated system would really enhance comfort.\n\nThat said, the staff truly made the stay enjoyable. The reception team was welcoming and helpful throughout, and every staff member I interacted with greeted guests with a smile. Their professionalism and friendly demeanor made a positive impact and helped offset some of the minor inconveniences.\n\nAll in all, I would recommend this hotel for its service and location, with just a few tweaks that could make the experience even better.\n\n---\n\nWould you like me to tailor it further for a specific platform like TripAdvisor, Google, or Booking.com?"

"Checking in on Aug 1st 2025. The lady with tattoos works at the reception is rude and not friendly. Checking progress is a mess with no clear direction of where the line starts, and they messed up with our booking. Elevator are very slow and not efficient, waiting forever to get up and down. Good luck if your room is at 30+ floors. The room is small and clean, great location too. But the whole experience of staying is not worth what you pay for."

"I was a little bit afraid after comments but it’s very nice comfortable hotel. Room is clean , spacious with nice bathroom. Nice view (king city view 41th floor) no issue with elevators. One is a little bit next to others maybe that’s way people waiting too long can’t see 3rd arrived . Nice lobby as well. Highly recommended 👌🏻"