Da Vinci Hotel

"My recent experience at the Da Vinci Hotel New York was shockingly poor and deeply frustrating. We booked our stay expecting basic hygiene and comfort—what we encountered instead was entirely unacceptable.\n\nWithin the first two days, we found our room infested with ants and silverfish, not just a few but over twenty ants pouring out from the AC unit and multiple silverfish. We promptly reported the issue three separate times, each time being reassured it would be resolved. However, the hotel management completely failed to rectify the situation, forcing us to evacuate after two nights.\n\nTo add insult to injury, the hotel's response was to falsely accuse us of causing the infestation by leaving "open candy" in the room, something entirely untrue as we don't even eat candy. They also falsely accused that it was one incident, and not the 3 we had reported to them. Despite our repeated requests for a fair refund given that we had to book another hotel for three additional nights (costing us over $700 extra), the hotel management refused accountability and offered a meager $92, insufficient considering our expenses and the distress caused.\n\nThe hotel’s dismissive attitude, refusal to acknowledge the severity of the problem, and dishonest claims about the situation demonstrate an alarming lack of customer care and professionalism.\n\nI strongly advise potential guests to avoid the Da Vinci Hotel. The hygiene standards are evidently poor, and management's reaction to genuine complaints is defensive, misleading, and utterly inadequate. Our experience was not only inconvenient and costly but genuinely distressing.\n\nDo yourself a favor and stay elsewhere."

"The rooms are small, but very clean. The bed was comfy. The location is great, and the staff is fantastic. The restaurant associated with it, Joe G’s was also great and had a wonderful staff."

"We were thoroughly impressed with this hotel. For an economy option, especially during the busy Thanksgiving holiday, it exceeded our expectations in every way – from its convenient location and budget-friendly price to the comfortable and well-maintained rooms.\nThe staff were consistently friendly and welcoming, and our room was surprisingly quiet and clean. We particularly appreciated the minimal light pollution, ensuring a peaceful and restful night’s sleep free from the distraction of glaring LED lights.\nWithout hesitation, we will choose this hotel again for future trips to New York. We wholeheartedly recommend it to other travelers."