Cachet Boutique Hotel NYC

"Check in room had no heat. Sends a maintenance man to “fix” tells us we can go out & when we got back it would be fix. Um no, we just walked around over 5 hours we needed a hotel room at this point. So they give us another room, this one had no heat either. Finally got a third room & I notice each room didn’t have a fridge, safe, or even a phone to call down to the front desk. You have to call on your cell & most of the time the 24 hour front desk help won’t answer. Booked this weekend for my husband & I’s 5 year anniversary & our final day we have NO HOT WATER IN OUR ROOM!!! This was my last straw, I can’t even shower before I have to spend the day running around the city until our flight tonight. Will not be coming back for my 10 year anniversary. So disappointed. So unprofessional with maintenance men randomly coming into our room to check things we never ask for? I don’t feel safe staying here. They don’t even lock the room where they keep your luggage. Welcome to New York. Don’t stay here, pay the extra money or stay away from Times Square. Also rooms are NOT sound proof since they are on top of a club with bass going all night. Oh the second room they tried giving me has a space heater! Stay classy new York!"

"This hotel is weird. It looked like our hotel room was half made. It was missing bedside tables and chairs and the heat didn’t work in late November. Someone left their old conditioner in the bathroom which was odd. Women walking around the hallways in undergarments. No phone in the room to call front desk. Pricy hotel for a very strange experience"

"This is a perfect example where you shouldn’t always believe reviews. This is a GREAT hotel. The check-in and check-out took 2 minutes. The staff was efficient and polite 💯 My room was clean and beautiful with a huge bathroom 🚿 It really felt like home !\n\nThe only very small downside is that I had to pay 2$ in cash for them to keep my suitcase the day I left. It’s very cheap so it was appreciated 👍🏼 but most tourists don’t use cash when they travel, so I had to withdraw 50$ + bank fees just to pay these 2$. I just wished I had this info before my arrival 🙃\n\nDeposit was returned 24 hours after I left, so before bashing this lovely hotel, keep in mind your bank might just be slow."