Regal Hotel

"One of the worst hotel experiences I’ve ever encountered. Big no no! Terrible customer service - very rude and not helpful at all.\n\nWe had a flight booked for 9pm and we called earlier in the day to make the booking with late check out, but they insisted on cash only. There’s definitely something dodgy going on in this hotel. Two grumpy ladies who were very condescending and hostile from the minute we stepped into the hotel. We asked if we didn’t have access to any coming a bit later and they said yes. If we knew we would’ve just accepted it and booked another hotel that enables late checkouts with card payments. Despite calling in to confirm everything for a late hours before check in, we were instead forced to checkout at 10am on a Sunday morning leaving us with no place to stay for 11 hours.\n\nOn top of all of this; The room was extremely dirty, lack of cutlery (which was also really dirty) and they provided paper plates to eat with. The ladies seemed to have 0 care in the world for the low standards, they were super unprofessional and to top it all off one of them checked us out in a morning gown. Disgraceful."

"Regal Guest House newly renovated very well located to all the main attractions so near the tube to central London have stayed before will definitely stay again. Very helpful and friendly staff fab apartment style accommodation WiFi parking happy days thoroughly enjoyed 🤩🤩🤩"

"Uncomfortably firm mattress, room was not clean, found a few long black hairs in the bedding, used condoms in the bathroom bin, stained towels, dusty floors, member of staff who checked us in was unhelpful and gave the impression that checking us in was a great inconvenience to her."