Golden Star Hotel

"Terrible stay — avoid\nBooked a twin room but got a double bed in a hot basement with no Wi-Fi or phone signal. Bathroom drain barely worked. Staff and OYO support were unhelpful and rude. Completely ruined my trip — never again."

"UPDATE: Since our stay there on March, we were offered a refund and HAVE NOT RECEIVED IT even upon sending many request emails.\n\nWe stayed at the London Golden Star Hotel at the 75 Warwick Way . Our experience at this hotel was far from ideal. Upon arrival, we found there was no reception—just a note on the door directing us to another nearby address or instructing us to call a phone number. When we arrived at the alternative location, we were greeted by an elderly gentleman who, while polite, had no record of our booking or the length of our stay. We had booked a room with a private bathroom but were given one with a shared bathroom instead. When we raised our concerns, we were told to leave our key in a postbox the next day and that they would try to resolve the issue. However, when we returned, they informed us that no alternative room was available.\n\nWe attempted to contact the owners, but the same gentleman told us to speak to his wife or son. Unfortunately, he didn’t know when they would be available and didn’t provide us with a contact number.\n\nAdditionally, the hotel advertises amenities that were not present in our room, such as a hairdryer, a kettle, and WiFi (the signal didn’t reach us). The television didn’t work either, and the room itself was poorly maintained, with a badly fitted carpet and a cracked sink. To make matters worse, the room looked nothing like the photos on the website. The lighting was also inadequate—there was a ceiling lamp designed for three bulbs, but only one was working.\n\nWe reached out to OYO’s customer service, but the agent told us they were also unable to contact the hotel directly. They provided us with an email address to escalate our case, but when we tried to send a message, it bounced back due to a delivery failure.\n\nOverall, this was a frustrating experience. While the location may be convenient, the lack of organisation, poor communication, and the discrepancy between what is advertised and what is actually provided make it difficult for us to recommend this hotel.\n\nDO NOT BOOK HERE!"

"I booked this two days ago, and after reading the reviews asked for the room to be upgraded they cancelled on me hours before my travel, stating I needed to cancel my self through booking.com to get my refund,booking.com states if I cancel I don’t get a refund what a load of bollocks. when phoning the property they spoke no English what’s so ever, I mean I’m booking a hotel in Uk not Japan, what the hell this is so bad and I suggest this property is removed from being able be booked again. Really disappointed in booking.com as no one available to take my call to discuss. Absolutely disgusting customer service 😡😡"