DoubleTree by Hilton London Ealing Hotel

"Do not stay in here unless you want to be severally disappointed. Dirty bedsheets, broken AC.\n\nThe queen bed rooms are very small, the bed practically takes up the whole space of the room. We requested an updated to a twin room, which was bigger, but we had to wait a long time to get the room ready.\n\nWhen we came in, it was awfully hot, the temperature on the panel showing 24°C. When I reported it to the reception they kept telling me to lower the temperature and that it would drop automatically. It did not. The whole stay we had to have the window open and a loud fan on at all times.\n\nAdditionally, the sheets were dirty and the staff had to come and change them around 9pm. When I showed the housekeeping where it was dirty, he asked me whether he should change all of the dirty sheets or just the pillows. Worst of all, the same thing happened to my family member who was staying at a different room, the sheets were covered in tiny oily specks, and clearly not changed. Extremely unhygienic.\n\nThe only positive aspect of my stay was the breakfast service. The waiters were lovely, friendly, kind and helpful. They were always smiling and were happy to accommodate to my lactose intolerance.\n\nOverall, I would not recommend staying here. The issues just kept reappearing, and the staff at the reception desk did the bare minimum to solve them, and offered no actual apology."

"Very nice - but a bit small - rooms. The staff are very friendly. I appreciate the moisturiser in the hotel bathrooms - my hands get very dry.\n\nThe breakfasts there are also pretty good. I will say though, when I went to get cereal, the cold milk poured very, VERY slowly. The hot milk kettle was empty (because nobody wanted to wait that long, I presume), so I was stuck waiting for about a minute waiting for milk to fill my bowl. Not docking down points though."

"An ok little hotel with good location and parking but overpriced for the rooms and service.\n\nThe gent on reception mumbled and wasn't particularly warm or welcoming. We're not entirely sure what he said as we kept having to ask him to repeat himself as he spoke so quietly. We saw the other receptionist being warm and welcoming to other guests though so I don't believe this is a reflection on the whole staff.\n\nThe rooms are tiny. We struggled to get in and out of the rooms with luggage. One tiny lift working for all 5 floors which was not adequate.\n\nCar park has good range and size of spaces, including covered areas and disabled parking, but we're not sure if we paid for it correctly because the receptionist mumbled through the car park info.\n\nOverall an ok stay, but would not stay here again."