Comfort Inn Edgware Road W2

"We are currently staying at this hotel and unfortunately, our experience has been seriously affected by the unreliable internet connection in our room. We've been reporting this issue for four consecutive days, and while staff initially showed good will, the problem remains unresolved.\n\nWe are a couple of remote workers, and internet access is not optional for us, it's essential. We work during evening/night hours (local time) to match our home time zone, and we made this need very clear from the start. Despite this, Wi-Fi in our room hasn’t worked at all, and we’ve had to constantly seek alternatives.\n\nOn the first day, the front desk contacted IT to reset the modem, which slightly improved things for a short while. That night, the issue returned. We were told nothing could be done until the next morning. The next day, the manager visited our room and managed to get the signal working again — but again, only temporarily. Every evening since, the internet in our room has been unusable. We've continued to raise the issue daily.\n\nWe were advised to work from the dining area, which is not suitable at all — there are people eating, coming and going, talking, and it lacks the privacy and quiet needed for work calls. We requested a room change, since we noticed that Wi-Fi works in other parts of the hotel, but were told the hotel was full and we couldn’t be moved.\n\nToday, we saw an empty room on our floor, tested the connection there and confirmed that the internet works. I asked again if we could move and was told no — the room was reserved, and changing guests would affect housekeeping’s routine. Meanwhile, housekeeping was clearly working on our floor. Today, I also requested to speak with the manager, and was told they were not in and no contact information was provided.\n\nOver the past few days, we’ve received different excuses, from network congestion at night to claims that Wi-Fi is a “free service” and therefore we shouldn’t expect quality. But the truth is: the internet doesn’t work at any time of day, and it's listed as an included amenity, one we specifically chose this hotel for.\n\nI’ve also read that other guests have raised similar concerns in the past, and the hotel’s replies promise improvements — but nothing seems to have changed. While working from the dining area, I’ve even overheard other guests complaining about the same issue.\n\nTo be fair, if internet access is not a priority for you, the room itself is spacious, clean, and comfortable, in that sense, the hotel meets expectations. I’m also part of the Choice Hotels loyalty program, and this experience has unfortunately left me disappointed.\n\nWhat’s most frustrating is that I’ve brought this issue up multiple times during my stay, giving the hotel several opportunities to provide a solution in real time, rather than wait for a standard “We’re sorry” message after I leave. I would have much preferred to resolve this directly while I’m still here."

"I chose to stay at the Comfort Inn due to its affordable nightly rate. However, my experience was disappointing. Upon arrival, the exterior entrance was noticeably littered, which created a poor first impression.\n\nIn my room, the air conditioning unit was not functioning, and despite multiple reports to the front desk, the issue was never resolved. Additionally, the dimmer light switch was faulty, frequently fluctuating between brightness levels on its own. Housekeeping did not replenish the shower soap, and empty food and drink containers were left behind after the room was cleaned daily. The toilet seat was also loose and unstable, which added to the discomfort. The street outside my room was also very noisy, which made it difficult to rest comfortably.\n\nOverall, the stay did not meet expectations, and several aspects of the service and maintenance fell short of acceptable standards."

"Location is pretty nice, well connected. But sometimes some crimes near by. Rooms are tiny, but clean.\n\nThe breakfast is a nightmare. Cheapest toast bread, one type of low quality ham. One type of worst cheese, some yogurt, eggs and these all for 10 £."