Abbey Court Hotel Notting Hill

"We LOVED our stay at the Abbey. The rooms were great, location is perfect but Sarah is the stand out by far. Make sure to say hi to her when you stay!"

"Good points about the Hotel Staff members we’re amazing, and really welcoming and well mannered. Good location Room was clean and comfortable bed,\nbad point sofa was very uncomfortable due to being worn out broken,\nAlso the bathroom was very disappointing due to the taps being loose, also the bathroom looked like it needed resealing around bathroom due to the black mould looks like it needs replacing or being repaired Also floor boards are very squeaky in the room we stayed in."

"Shockingly bad. The room was absolutely filthy (see photos). Stains on the furniture, stains on the bed, filthy dirty bathroom, stains on the walls. Clearly this wasn’t a “they forgot to clean the room”, this was just the quality of the hotel. The bathroom was in appalling condition. The bed was in appalling condition. The room was in appalling condition. There was a hotel room safe under the bathroom counter… that was not in working order. So there was nowhere to lock up valuables. Overall incredibly disappointing considering the cost of the stay. I’ve stayed in other hotels in London at a similar price and this was not a remotely comparable experience.\n\nThe staff were friendly enough at the front desk, but when we checked out we weren’t asked how our stay was and I can only imagine the staff have stopped asking or prefer not to ask.\n\nPhotos included:\n- Stained furniture\n- Stained bed\n- Filthy dirty stained bathtub\n- Stained bathroom ceiling and wall (presumably from upstairs leaking toilet - fecal water stains!?)\n- Shower head not working (video)\n- TV not working (video)\n\nWe were seriously considering leaving on the first day and booking in at a different hotel and just accepting that we would not get a refund.\n\nWould not recommend and will not return."