Ritz Carlton DIFC Downtown Dubai

"My stay was short (2 nights) but very enjoyable. I do not like how the Ritz brand charges additional fee for lounge access compared to other Marriott properties but it is what it is. As much as I love getting lounge access I did not let it ruin my stay. I was upgraded to a nice large room but as some other reviewers stated the rooms could use updating.

Check-in was nice and easy and the hotel is lovely with access to the underground mall and several food options to choose from. My only other complaint would be how the staff makes assumptions of the women that may try to join your table when in the sunken garden. I purchased a beer for another table and the staff moved the other table belongings to my table without even asking me. I had to notify them that we are not together and to ensure to not include their items on my bill if I didn’t order it explicitly. Outside of that the staff was amazing. I was traveling solo and they had me setup with a nice table so that I could watch soccer and enjoy my cigar. I like how you can easily walk to many restaurants and lounge in the area.\n\nI slept very comfortably which is important to me and the bathroom was very large. Thanks again and see you next time"

"The staff and service are exceptional! This property is the epitome of what hospitality should be! From outstanding management down to every staff member of the Ritz-Carlton DIFC team. While the entire Club Lounge provides magnificent service, Richel, Ronald, Rehana, Chef Bai and Ashim consistently go above and beyond. Also extremely noteworthy in mentioning is Kelly from Concierge who took the initiative to extend a heartfelt extension of the Ritz-Carlton family to an previous member of the Marriott family alone and sick here in Dubai. Another exemplary example of customer care from this team. Shibas, Honey, Chef Arsalan, and my waffle chef always make me feel right at home with their unforgettable attention to detail. Sreeraj provided me with such wonderful turn down service that I'm hoping he's still there when I return. These individuals are what makes the Ritz-Carlton DIFC stand out in the Middle East. It's so good to have 'family' here in Dubai, and I consider the Ritz-Carlton Dubai home with family. Thank you Team Ritz-Carlton DIFC for the warm welcome back. I love you all!"

"First time staying at The Ritz and the first travelling with our 6month old son. Everything was great and a special thanks for Michelle Rivera who went miles above anything you'd expect from guest relations. She entertained and looked after our young child at breakfast and surprised us later that evening with a basket full of toys and gifts for the baby. Simply amazing and a real testament to the hotel, thank you to Michelle and the wider team for leaving a fantastic lasting impression."