Raffles Istanbul

"This was by far the worst experience I’ve ever had at a so-called 5-star hotel. The overall cleanliness was terrible – dirty trays, unclean tables, and a general lack of hygiene everywhere. The waiters were extremely slow and barely understood what we asked for. In the room, dishes were never properly washed, glasses were not changed, and the service was nowhere near what you would expect from a luxury hotel.\n\nTo make things worse, during cleaning, a staff member broke a very expensive perfume bottle. We reported it immediately to the front desk and even asked them to come see the room and smell the fragrance to confirm. Instead of handling it professionally, the receptionist refused to check and later the duty manager told us that there was “no smell” and that the cleaner denied breaking anything – essentially blaming us. Completely unprofessional.\n\nI refused to continue discussing this with them and asked for the hotel’s general manager instead. Finally, the hotel manager personally came, handled the situation very well, apologized sincerely, and removed the cost of the perfume from the bill. She was the only professional person in the entire hotel.\n\nOverall, this hotel is absolutely not 5-star service – dirty, unprofessional staff, poor communication, and unacceptable handling of issues. The only good part was the head manager who resolved the matter at the end."

"I had an absolutely wonderful stay at Raffles Istanbul. Everything was perfect — from the respectful and kind behavior of the staff to the high quality of the service and facilities.\n\nOne of the most memorable touches was how the hotel surprised my little daughter. When we arrived in our room, we found lovely gifts, toys, and a sweet surprise prepared just for her. It truly showed the hotel’s attention to detail and their thoughtful hospitality.\n\nThe room was spotless, extremely comfortable, and everything was handled with such professionalism. It was one of the best hotel experiences I’ve ever had.\n\nIf I visit Turkey again, I will definitely choose Raffles Istanbul once more. Highly recommended for both families and solo travelers"

"⸻\n\nI would like to extend my heartfelt thanks to Raffles Istanbul for an exceptional stay. Special thanks to Mr. Jasur for his outstanding service, professionalism, and warm hospitality. You truly made our experience unforgettable!"