Elegant Airport Hotel

"The website described this as a 5 star hotel but it was more like a 2 star motel at best. The hotel is close to Bangkok airport but had no shuttle service despite and the airport rail link does not connect to hotel despite their website claiming as such. The room had no toiletries and one of the shower door pane was missing! The staff can't communicate in English and are barely present. Don't waste your money here!"

"The worst hotel I stayed in Thailand. Horrible staff, horrible rooms, horrible service, horrible food. There was nothing good about this hotel. Thankfully I only stayed for one night to catch my flight next day.\nThere is one short lady at reception, Don't know her name, she will make sure to ruin your day. She is so rude and will treat you like you're staying there for free. This lady will make you feel guilty for asking for any help, will make angry faces and will take you to the rooms by making you walk behind her like her slave.\nTo the hotel management- if you really want to keep your hotel running and save it from bad customer experience, please fire this lady first.\nComing to the rooms - we booked a deluxe 3 sharing room, we were given a shabby tiny room . it was so small, hardly any space to walk or unpack your luggage. The bathroom has no toiletries, no soap, no facewash, no moisturizer, no conditioner, no toothbrush and other toilet kit.\nThe buffet breakfast was not continental, only catered to the local Thai people's taste. If you're not from Thailand or other south east Asian countries, you'll have to survive on bread and margarine. They didn't even have milk for tea or coffee or corn flakes.\n\nAll in all, save yourself from the bad experience stay away from this hotel"

"On a 3 week trip to Thailand, stayed in Bangkok, Phuket, udon Thani, then on the last leg of the trip in Bangkok again. The “elegant” was NOT “Elegant”! The room they gave us was not cleaned! No cover on the bed! The shower head had hairs hanging from it! An hour from all the top rated food places. We did walk next door and let the kids fish for shrimp and had dinner which was nice, but when we walked back to our room we entered the hotel and had to walk through the morning dining area to get to the elevators and a fat RAT ran across the floor!!! My wife refused to stay and the hotel refused to refund us even though the management runs a nasty hotel. They came back to clean the room for us and didn’t even use 2 sheets for the bed. Elegant my a$$. Looked like there was blood drops on the old sheet. The light fixture next to the bed swings from misuse. And your view from the window is an empty lot with nasty trash piled up. What a joke. I hope they loose more than 4 nights worth of business from this post for being so inconsiderate with the refund and not taking resposbility for living up to the name “elegant” I would never recommend staying here."