This Hotel Is A Testing

"More than $500 went missing from my belongings during my stay. This could only have happened if housekeeping staff went through my personal items. This is unacceptable and shows a complete lack of security and professionalism. Guests should be warned: do not trust this hotel with your valuables."

"Recently stayed at the hotel and I had a wonderful stay. The room was a very good size and very clean, room amenities were excellent. I do have a comment was about the bed linen. It was very clean but the quilt and pillows had open ended covers so I found that a little odd and perhaps not very hygienic as its possible to come into contact with the quilt and the pillows without the covers while sleeping. The location was exceptional for the museums of course. Went to the Prado every day while I was there which is just across the street, and the Thyssen-Bornemisza & Reina Sofia were also a short walk away. Walking to the Plaza Mayor, the Royal Palace and the Royal Collections Gallery is also not too far ie about 25 minutes for me. The huge Atocha train station is close by and it was easy for me to take day trips from Madrid to Toledo and El Escorial. I saw the free 001 bus which runs from the Atocha train station to the Moncloa bus terminal several times, but did not have the chance to use it. The reception team at the hotel were exceptional. My check-in was quick and efficient, and if I needed something it was attended to quickly. A very special thank you to Julia who helped me with the planning of my days trips and responded to all my queries so quickly. It's a great hotel I will definitely return."

"We stopped for dinner by chance and had our best dining experience in Madrid. Big shout out to Cassio for exemplary service and advice. Would love to stay at the hotel some day."