Restón Valdemoro

"In short- a bad experience- they cancelled my room with no prior warning and barely apologized. Everything else in the town was booked full, and I was travelling on my own, with no car, and with a 10 year old child). When I arrived to the hotel at 1:00 am (after a delayed train trip from Barcelona to Madrid, then an Uber to the hotel) I was informed that my room had been cancelled. I had written them the day before saying that I was going to arrive late and not to cancel the room, they said it would be no problem, reception was open 24 hours, and they would charge me once at the hotel. At least they were able to give me a room that night, but the following night it was full and impossible (although they literally had cancelled my reservation 2 hours ago, with no call to warn me). They didn’t apologize and said there was nothing they could do (I had made the reservation months ago and had no means of getting around since we had no car). I barely slept worrying where we would stay the following night (the whole town was booked). The next morning after calling 10 places, I finally found somewhere, no thanks to Reston Valdemoro. To make matter worse, Reston told me that they would probably have a cancellation and to leave my bags there, so I didn’t reserve the other hotel. Reston never called me\nBack (as promised) and in the end they had no cancellations. So in then had to walk all they way back to the hotel to pick up my luggage to bring it to the new hotel (fortunately it was still available). All in all, a bad experience."

"Great hotel with a great location! You have the bus right in front of it and a small Shopping Mall behind it\nStaff is very friendly and the rooms are clean for the most part!\nThe reason I give 4 stars it's because everything in the room was clean but the bed covers which had some hairs on it, idk if it just got stuck even after washing or what but it was a little weird, it wasn't that big of a deal however because it wasn't that much, just a hair here and there and the actual sheets were clean but the rest of the room was fine!\nWould definitely go again"

"Clean and comfortable rooms. Staff really helpful. It was a good stay for the one night we spent there."