Madaleina 2E

"Worst hotel experience ever. Stayed at Hotel 8 in April — or more accurately, we couldn’t stay. Room 101 stank of fresh paint so badly it gave me a migraine. The room was filthy and poorly maintained. We left after 10 minutes, it was that bad.\n\nStaff were rude and refused to help. On top of that, they entered our room while our stuff was still inside — a total invasion of privacy.\n\nWe paid €800 for nothing, and they refused to refund a single cent. Absolute scam. Avoid this place at all costs."

"I don't even know where to begin with how bad this place was. The room stank the moment we walked in - a mix of mildew, sewage, and old cleaning chemicals that gave me a headache. We were given a room on the 5th floor, but surprise: the elevator only goes up to the 4th. We had to drag our luggage up a narrow staircase to the top. Not exactly the "luxury" they promise.\nOur window opened to a view of filthy, trash-covered rooftops, and just outside was a noisy, disgusting exhaust vent that blasted hot, stinking air all day and night. It was impossible to open the window without feeling nauseous or being deafened by the noise.\nThe room itself was dirty-dust on surfaces, grime in the bathroom, and stained linens. To top it all off, the beds were like concrete. I've slept on camping mats that were softer than this.\nAnd then there's the lady at the front desk, who was shockingly rude and completely unhelpful.\nAny question or issue we brought up was met with eye rolls and attitude. She clearly hated her job and wanted us to know it.\nI genuinely regret booking this place. It's one of the worst hotel experiences I've ever had. Save yourself the stress and book literally anywhere else."

"We stayed here for 3 nights, and while it was styled nicely, the cleanliness and condition of the room was well below average. All the walls were covered in marks including dirt and makeup (in the bathroom). The toilet under rim was covered in black mould - to the point where when we'd flush, black mould would run down the bowl. The shower was mouldy in between the tiles and the shower heads were eroding and a gross green colour. The skirting boards were super dusty. The vanity stained. A wooden plank in the centre of the room kept flicking up when we walked on it and when we inspected it, we could take the entire plank out of the floor. The floor rugs were dirty and stained.\n\nWe also experienced the worst service of our trip: We had requested the iron twice - and a very rude lady (who didn't check if it was available) straight out told us that it wasn't and stated it was our fault twice for not asking earlier, in an extremely derogatory manner. Another worker witnessed the conversation and after they spoke in Portugese to each other (we don't speak Portuguese and couldn't understand), the other worker brought it right up - so afterall it was available despite the rude lady telling us it wasnt.\n\nWe then ironed our clothes and rushed it straight back down because we wanted it to be available for other guests since we waited 2 days to use it. Immediately the same lady was so rude again and got angry with us, stating that we should've left it in our room. And that we were being a burden because we had brought it down? She then made us 'mind' the reception desk while she ran it up to storage, as apparently she couldn't leave it behind the desk. We were on our way to dinner and the last thing we wanted to do was mind the reception desk. Really bizarre experience and it made us feel like we were a massive burden.\n\nThe other reception staff were super lovely - it's a shame the dirtiness and the one lady spoiled it for us. Won't be returning and don't recommend."