Trunk Cat Street

"We stayed here for the first night of our Japan trip and we loved it! The staff took note of my birthday from my passport and remembered us as we were heading out. They wished me a happy birthday and even gave me a small gift.\n\nSome reviews criticize the busy lobby, and if you’re looking for a hotel with a quiet lobby and no energy, this might not be the hotel for you. We found it vibrant and full of life, with smiling faces all around.\n\nDefinitely one of the more memorable hotels of our visit and we will definitely stay again next visit!"

"We absolutely loved staying the Trunk hotel. The location is definitely fantastic, especially if you intend to walk around or train most of the time you're here. We loved the staff and the vibes of the place, while the lobby could get crowded with people working or at the bar, it never felt too busy and the staff always took care of the guests. The location really is the highlight as there are tons of great shops and restaurants within a 10 min walk.\nNext time we're in Tokyo, will 100% be staying here again."

"When booking my stay at Trunk for 6 nights in June 2025 I really didn’t think it would end up with writing a 1 star review for my experience but I’m sharing my feedback so that anyone considering booking this hotel is aware.\n\nMy main issue with this property is value for money. I paid 64,000 yen per night (680AUD) which is the most money I’ve ever spent on a hotel but from looking at the photos and the way it is marketed online, and it being my first time solo travelling, I decided it was worth it to spend a bit more money.\n\nThe rooms are extremely dated, they would have been great 5-8 years ago but it is clear they are not maintained. Old, stained carpets, walls that need repainted, rusted taps and a terrible musty smell in the room and main corridor. I think it’s outrageous that a company charging this much money for a hotel room does not care enough to carry out upgrades to their room and present them in a way that matches their online presence.\nThis could be classed as false advertising. Another thing to look into is that you are advertised as a 4-star hotel on google & 5-star on other booking platforms, this kind of inconsistency is misleading for guests.\n\nTo their credit, the vast majority of the staff were so lovely, including the manager, who I voiced this feedback to. Unfortunately, I had a bad experience with a bartender when I went to cash in my free drink voucher. This experience left me feeling extremely uncomfortable and I did not feel like I could relax in the lobby area for the remainder of my stay. As I mentioned this was my first time solo travelling as a female and in general Japan has felt so safe to me during my trip but the fact I didn’t feel comfortable in my hotel was not ok.\n\nIf you are considering this hotel for your Tokyo trip, I really do think you can get much better value for money elsewhere."