Berg Luxury Hotel

"We booked three rooms at this hotel and, as someone living with an autoimmune condition who requires restful sleep, I made multiple phone requests back in May to ensure we would be placed in the quietest rooms possible. This request was particularly important as my elderly parents were also traveling with us.\n\nUnfortunately, upon arrival, we were given rooms facing a busy and noisy street contrary to what had been discussed. When I raised my concerns, Eileen was very understanding and assured us she would do her best to arrange at least one quieter room. We appreciated her support, provided the change could be handled promptly.\n\nHowever, when we moved into the newly assigned room, we noticed it was significantly smaller. Upon inquiring at the reception, we were met with a surprisingly dismissive and unprofessional attitude from both the front desk staff and the general manager, Catherine Lacava. Their lack of empathy particularly in light of my medical condition was deeply disappointing. Rather than treating us as valued guests with legitimate concerns, we were made to feel as though we were asking for favors, rather than simply requesting the level of service and care any guest should rightfully expect.\n\nIn the end, we chose to book a room at another hotel, yet we were still charged for the night despite not staying. It got so bad that we requested the hotel to call the police.\n\nI have travelled the world and have never been so disappointed and upset in my entire life.\n\nYou can lie all you want—it doesn’t make it okay to treat a guest the way you did. I shouted because the man at the reception raised his voice first and acted as if you were doing us a favor. I asked him—and you were there—to speak to me in a different tone and be professional.\n\nI was furious because you and the other man lied to my face about the rooms and my request, and wouldn’t even let me speak. I called your hotel three times from Dubai, insisting on a quiet room due to a severe health issue I’m struggling with.\n\nAs for the police, we were the ones who requested their presence because not only did you treat us badly, but you also tried to make us pay for rooms that didn’t meet my request and for the entire stay, even though we didn’t want to spend another second there.\n\nBooking.com warned me that they had received complaints about your hotel and were considering no longer working with you. As I said, I’ve traveled the world, and this is the first time I’ve witnessed staff treating clients the way you did.\n\nWe will not stop here. We will report you to the tourism office in Italy.\n\nCatherine Lacava, you are the absolute worst manager I’ve ever encountered completely lacking in empathy, with a level of unprofessionalism and an inflated ego I’ve never seen before. Yes, I got furious and was rude—but only because your colleague was rude first and you lied about the rooms.\n\nBut I also cried because I have never been in a situation where I shared my health struggles and was treated with such cruelty, instead of receiving a simple apology and a sincere attempt to find a solution, especially knowing that our reservation was made back in May."

"⭐️⭐️⭐️⭐️⭐️\nExceptional stay at Berg Luxury Hotel!\n\nWe had a wonderful experience at this elegant hotel. The rooms were spotless, beautifully maintained, and very comfortable — perfect after long days exploring the city. The staff were warm, helpful, and always ready with a smile, which made us feel truly welcomed. The location couldn’t be better — just steps from Via Veneto, Villa Borghese, and a short walk to the Spanish Steps. Highly recommend for anyone looking for comfort, class, and convenience in the heart of Rome. Would definitely return!"

"It was a very nice hotel with gigantic rooms by even Canadian standards. We had a lovely view of a wall but we didn't get the hotel room to look out of the window, and we could have paid more for a decent View if we wanted to. It was clean and the staff was very friendly all we did notice that our very large Master light had some gigantic dust bunnies in it. We reported that to the staff and I suspect they will clean it after we leave. We would stay again happily."