Noma Hotel

"The Room and location was excellent.\n\nI’ve travelled often to Athens and rarely have I felt so helpless and frustrated upon arrival.\n\nMy mother booked and paid for my stay at Noma Hotel Athens through Booking.com - listing me clearly as the primary guest, including my cousin, all confirmed, all prepaid. I arrived, prepared with passport ID, documentation and a card to offer if there would be any minibar or extra charges. Yet I was told I had to pay again. No clarity. No flexibility.\n\nThey cited Greek law about presenting the original card — but this was never stated anywhere during booking. This was the 5th stay in Greece for this holiday season, and I had not encountered this elsewhere. Staff hung up on my mother when she tried to resolve it. Time difference was used as an excuse. No business hours listed on their booking.com details. No proactive communication.\n\nAdditionally, they had all the details of my mother's card, and insisted the card was faulty and a refund could not be commenced. The details of the card were verified as correct, and payment had been received.\n\nBooking.com stepped in, immediately that same eveining after my mother contacted them, and confirmed the hotel stated, “they could’ve made an exception if they’d been informed”. They were informed — my name was on the booking. So, what was the point of payment confirmation and nomination of guests names? This was done in April, I arrived late July – the payment had been processed and no issue was raised or sent in any of their communications. Additionally, they claimed, to booking.com, that they had begun the refund process, when clearly, they had not, until the following day and the card miraculously worked! Yet on the evening of check-in my mother's card was “not working”. It felt like they were inventing barriers to double-charge.\n\nThis wasn’t about law. It was about poor service, lack of empathy, and dodging accountability. I ended up paying again — wasting money and emotional energy. My mother was quick thinking to contact booking.com immediately and was refunded, but the transaction fees were not covered in that refund.\n\nFor anyone booking for a loved one or traveling solo, I urge caution with Noma Hotel. Their treatment of guests speaks louder than any star rating. Ensure the hotel has explicitly stated that the original booking credit card must be presented upon check-in, and that a contact number with clear operating hours is readily available."

"The stay was amazing, the view was amazing and also the location was perfect. We didn’t decide based on what was nearby, but after staying here everything was walking distance. It really was an amazing experience. The closeness of the acropolis, the markets near by. The hustle and bustle. The food options. We didn’t need a car to explore Greece but we do need to thank the hospitality of the individuals running the place.\n\nThey let us check in early and also when our flight got delayed, let us leave our bags in the lobby for an hour while we ate outside post check out. The hospitality was truly amazing. The room and cleanliness were also top tier. We will be back."

"Absolutely no hospitality! Avoid this hotel and spend your money elsewhere, where you'll actually be treated well. This was the worst hotel experience I've ever had! Terrible location, awful staff, noisy, smelly, and everything you'd want to avoid. And to top it off, there were no windows in my room ("confort room" - room 105 on the first floor)! I usually don’t leave reviews, but this experience was so bad that I felt compelled to warn others who might consider this hotel as a good option."