Hotel Helzear Etoile

"I had a very disappointing experience with a staff member named Salem, who was extremely rude and demonstrated a complete lack of respect and basic communication skills.\n\nI called the reception a couple of times, and each time he answered only to hang up immediately, claiming he was busy.\n\nThis behavior is unacceptable and shows a clear lack of professionalism and transparency.\n\nUnfortunately the location and the facilities is good, but to me service plays a big roll of my experience that I paid for.\n\nTOTALLY DO NOT RECOMMEND THIS HOTEL ITS VERY DISAPPOINTING AND UNPLEASANT EXPERIENCE.\n\nUpdate:\n\nWhen I asked to talk to the manger Numa, hoping for a more understanding and respectful response — but unfortunately, the same dismissive and unhelpful behavior continued.\n\nAt one point, he offered a 50% refund and then explicitly asked me to remove my review. When I politely declined, he became angry, started shouting, and even went as far as to call me “crazy” and he made a seen. This was shocking and completely inappropriate.\n\nThis kind of behavior shows a severe lack of hospitality and professionalism, and sadly, confirms many of the negative Google reviews that we had initially ignored.\n\nOur trip was seriously affected by this experience, and I strongly advise others to avoid this place — especially if you expect respectful communication, basic courtesy, and a safe, welcoming environment."

"Great experience here for our girls trip to Paris...comfortable room and very accommodating staff! They give great dinner recommendations in the area and Hadjar is especially helpful :) she is super sweet and made our weekend special. She even put flowers and chocolates in the room for my mum's birthday !"

"We were promised a refund by this hotel after a serious incident occurred in their private garage, where our car was badly damaged. The hotel acknowledged the situation and assured us we would be reimbursed. However, to this day, we have received no money back and they have been completely ignoring our messages and emails.\n\nWorse still, they managed to have our honest review on Booking.com removed, and even went as far as to mock us by saying we could “take a screenshot as a souvenir” before they would try to have this Google review deleted as well.\n\nThis level of unprofessionalism, lack of responsibility, and clear disrespect for guests is completely unacceptable. I strongly advise against staying at this hotel. Think twice before trusting them with your stay—or your vehicle."